About Us

Overview of the Tech Helpline Support

The Tech Helpline is a computer support service provider for patrons and small businesses in United Kingdom, United States, Australia and Canada. We provide incomparable standard of service to its customers with the use of proprietary tools and a committed team of IT specialists. Now clients and lots of small businesses now rely on The Tech Helpline next generation IT Help-Desk support service to make sure their IT infrastructure is working effectively. We provide our clients online instant support service for computer associated problems without spending time in reading complex technical documents or waiting for a local technician. Your computer will function at its best with the help of The Tech Helpline easiest way of instant support with common problems which keep your computer from functioning at peak efficacy.

From Virus elimination to adding an email account, Tech Helpline can provide hands-on, expert support with the most demanding to the simplest of computer problems. Unlike most technical support services, The Tech Helpline offers Remote-Assist service also. Other telephone-based support services give hard-to-follow instructions over the phone. With Remote-Assist support, our support experts implement all problem analysis and maintenance via a remote link to your computer. This means that you get to sit back and relax, let us do all the work.

The Tech Helpline remote tech services take care of all your perplexities and works hard for you to keep your computer's performance to hit the highest point. It's fast, easy and for just cents per day, you can have your very own support specialist available 24*6 at your service.

Based on a Promise.

We believe that instant delivery of services is a business’s most important asset. Ideas and the people who come up with them are the only real differentiators. We promise to help you take those differentiators as far as possible. We will deliver on this promise by helping consumers manage their contexts more effectively than never before. We will provide solutions that meet and exceed your most demanding everyday challenges.

Embodying our brand.

We are a leading day – to – day Services Company driven to execute, to partner, and to perform. We do our jobs with a passion for delivering results that meet or exceed our customers’ and investors’ expectations. We pride ourselves on doing what’s right over what is easy or expedient. We are devoted to the advancement and well-being of our people, our customers, our industry, and our world.

Promise backed by Investments.

The Tech Helpline for half a decade have spent close to 75% of its accruals in building a stable, nimble, agile, robust and scalable service delivery architecture that comprises of 600+ associate stations with state of art compute infrastructure, an infrastructure that consists of network gears from CISCO, Juniper, Grand Stream and Sonic Wall, Server banks of HP, Dell and IBM, Touch Star Predictive Dialer (E1& NMS Platforms), 20 mbps dedicated bandwidth from 3 major ISPs (N+2) and Kaspersky Integrated Enterprise Security.

We are a values-driven organization. For us this means to always:

  • Put the client’s interest ahead of our own 
  • This means we deliver more value than expected. 
  • Behave as professionals 
  • Uphold absolute integrity. Show respect to local custom and culture, as long as we don’t compromise our integrity.
  • Keep our client information confidential 
  • We don’t reveal sensitive information. We focus on making our clients successful.
  • Tell the truth as we see it 
  • We stay independent and able to disagree, regardless of the popularity of our views or their effect on our fees. We have the courage to invent and champion unconventional solutions to problems. We do this to help build internal support, get to real issues, and reach practical recommendations.
  • Deliver the best of our company to every client as cost effectively as we can 
  • We expect our people to spend clients’ and our companies resources as if their own resources were at stake.
  • We operate as one company. We maintain consistently high standards for service and people so that we can always bring the best team of minds from around the world—with the broadest range of industry and functional experience—to bear on every engagement.

We come to better answers in teams than as individuals. We share a structured problem-solving approach, where all opinions and options are considered, researched, and analyzed carefully before recommendations are made.

We give each other tireless support. We are fiercely dedicated to developing and mentoring one another and our clients. Ours is a company of leaders who want the freedom to do what they think is right.